Advances in technology will transform business operations over the coming decade as new tools and higher degrees of automation find their way into the workplace.To stay ahead of the competition, successful businesses won’t just be those that implement the latest technologies.
The power of human interaction will continue to play a critical role in business over the coming decade, even as technology such as AI, robotics and quantum computing dramatically reshapes entire sectors.
To capture the full potential of digital, banks need to improve their ability to respond to these signals. This includes shifting their thinking about digital from “servicing” to “conversations”.
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